Help & Contact

If you have any questions or suggestions about Frankfurt Airport Online Shopping, we’ll be happy to help you.

Our customer service is available to answer your questions in connection with Frankfurt Airport Shopping. Please call +49 (0)69 79 540 540* from Monday to Friday between 9 a.m. and 7 p.m. and on Saturdays between 10 a.m. and 6 p.m. Central European Time or send an email to

*A German landline number; the cost of a call can vary depending on the Provider.

For more information, you’re invited to consult our FAQs.